ISO 9001:2015 alignment

    Quality management,
    built into the platform.

    Hayes ships an ISO 9001:2015-aligned Quality Management System out of the box — document control, nonconformance + CAPA, internal audits, retention policies, and tamper-evident records. No bolt-ons, no spreadsheets, no separate "compliance binder."

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    Six pillars, end-to-end.

    Each pillar maps to specific clauses in ISO 9001:2015 and is reflected in audit-logged tables and UI surfaces inside the platform.

    Document control (7.5)

    Controlled SOPs, work instructions, and forms with versioned history, approver, owner, and review-due dates. Obsolete versions retained for traceability.

    Nonconformance + CAPA (10.2)

    Open NCRs against any load, applicant, or client. 8D-structured CAPA tracker with owner, due date, and effectiveness check.

    Internal audits (9.2)

    Audit scheduler, finding entry, and management review records — quarterly KPI snapshots ready for surveillance audits.

    Retention + legal hold (7.5.3)

    Per-record-type retention policies. Documents under legal hold cannot be deleted — enforced by a database trigger, not just UI.

    Tamper-evident records

    SHA-256 hash chain links each POD/BOL on a load to the previous document. AI OCR + auto-classification on upload.

    Continual improvement (10.3)

    Audit-logged actions across QMS, dispatch, EDI, and finance feed management review with trend data on NCRs and CAPA closure rates.

    Why this matters for RFPs.

    Shippers ask for it.

    Enterprise shippers increasingly require ISO 9001 or equivalent quality systems from their carriers and brokers. Saying "yes" on day one of an RFP — with screenshots — wins deals.

    Auditors verify offline.

    Our hash-chain on PODs/BOLs is independently verifiable: an auditor can re-hash a downloaded file and confirm it matches the recorded chain without our cooperation.

    Legal holds enforced.

    Documents under legal hold cannot be deleted — the platform enforces this in the database, not just in the UI. Removing the hold requires a logged, named action.

    No separate "compliance vendor."

    QMS lives alongside dispatch, EDI, GL, and recruiting — no separate login, no synchronization gaps. One source of truth.

    Ready to see it live?

    Book a 20-minute walkthrough of the QMS surface in your own workspace.

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